Delivery and Tracking

Parcelforce Tracking

Click here for the Parcelforce tracking page

Hermes Tracking

Click here for the Hermes tracking page

Where's My Tracking Code?

The tracking code will not be available until your order has been despatched.

When your order has been despatched, you will find your tracking information in your account page. Click My Orders and then click View Order to you find the order you would like to track.

Next, click Order Shipments. Within this tab, you will see a tracking number. Clicking Track This Shipment will give you additional courier information.

In some cases, your order may be split into several deliveries. When this happens, you will be allocated multiple tracking codes so that you can track each parcel.

Delivery and Carriage Charges

Free Standard Delivery We now offer free standard delivery on all web orders over £35.00. Please ensure you select this option when placing your order.

Standard Delivery Carriage will be charged at £5.99 (+ VAT) for all standard orders. Depending on stock availability, standard delivery will be 3 - 5 days (but may increase to 5 - 7 days during busy periods). Carriage for large equipment (e.g. Kilns etc.) is by quotation. All offshore islands special rates may apply. Contact sales department for details.

Next Day Delivery (weekdays only) Guaranteed Next Day delivery will be charged at £9.99 (+ VAT) per order. Next Day orders must be received before 12 noon.

This Next Day service is only guaranteed in most mainland UK regions and excludes the Highlands of Scotland, Cornwall, South West Wales, Northern Ireland and any offshore Islands where delivery may take an extra day.

Palletised orders and orders for large equipment are excluded from this service. Special delivery can be quoted upon request.

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