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FAQ

1. WHO DO WE SUPPLY?

We supply all kinds of educational establishments from Primary and Secondary Schools to Colleges and Universities, together with all kinds of institutions such as Occupational Therapy departments, Prisons, Social Service Centres etc.

2. OUR ADDRESS

For UK enquiries
Specialist Crafts Ltd
Hamilton House
Mountain Road
Leicester
LE4 9HQ

Telephone 0116 269 7711 (Mon - Fri 8:30am - 5:00pm (GMT))
Fax 0116 269 7722

For Export enquiries
Address:
Specialist Crafts Ltd
Hamilton House
Mountain Road
Leicester
LE4 9HQ 

Telephone: (+44)116 269 7711 (Mon - Fri 8:30am - 5:00pm (GMT))
Fax: (+44)116 269 7722
Email: info@specialistcrafts.co.uk

3. DELIVERY AND CARRIAGE CHARGES

Standard Carriage Charges
Carriage will be charged at £5.99 (ex VAT) for all standard orders. Depending on stock availability, standard delivery will be 7 - 10 days. Carriage for large equipment (e.g. Kilns etc.) is by quotation. All offshore islands special rates may apply. Contact sales department for details.

Next Day Delivery (weekdays only)
Guaranteed Next Day delivery will be charged at £9.99 (ex VAT) per order. Next Day orders must be received before 12 noon and can be for no more than 15 products. Orders of more than 15 products will be subject to multiple charges.

This Next Day service is only guaranteed in most mainland UK regions and excludes the Highlands of Scotland, Cornwall, South West Wales, Northern Ireland and any Off Shore Islands where delivery may take an extra day.

Palletised orders and orders for large equipment are excluded from this service. Special delivery can be quoted upon request.

4. RETURNS

At Specialist Crafts we set ourselves the highest standards of customer service and product quality. We strongly believe that our customers are our business and that is why we try to give the very best product range, the very best customer service and the very best quality products.

If, for any reason you are unhappy with any product we supply, please contact us as unfortunately we cannot accept return of any goods which have been delivered as ordered, without prior permission.

When goods are returned, credit will be given according to the condition of the goods returned. All return carriage costs are for the customer’s account and we will charge 10% of the value of the goods as a re-stocking charge (or a minimum of £10).

No good are supplied on a sale or return basis. Please note our minimum cheque refund is £5; refunds of less than £5 will be credited to the customer’s account or credit card.

5. INTERNATIONAL ORDERS

Please e-mail your order to: info@specialistcrafts.co.uk or call our office (as below). We apologise that at present, export orders cannot be directly placed

WE APOLOGISE THAT AT PRESENT DUE TO EXCESSIVE FRAUDULENT ACTIVITY, EXPORT ORDERS CANNOT BE PLACED DIRECTLY UNLESS YOU HAVE A UK ISSUED CREDIT CARD. WE ARE SORRY FOR THIS TEMPORARY INCONVENIENCE.

To talk to us Export
Specialist Crafts Ltd
Hamilton House
Mountain Road
Leicester
LE4 9HQ Telephone (+44)116 2697711 (Mon - Fri 8:30am - 5:00pm (GMT)
Fax (+44)116 269 7722
Email info@specialistcrafts.co.uk

7. CUSTOMER SERVICES

At Specialist Crafts we have a team of trained customer services specialists and technical experts who can help you with anything from advice on products, technical support, queries on deliveries etc. Simply call us on 0116 269 7711 alternatively email us at info@specialistcrafts.co.uk

8. PAYMENT

Payment can be made in two ways.

OPTION 1
Open an account, which means goods are dispatched to you before payment is received. 
We simply verify your details and address and set up an account for your establishment, then email your account number for future reference. An invoice will be mailed to you for settlement in the normal way.

OPTION 2
Credit card payment is simple. By completing your details on the checkout pages of the site, goods will be forwarded directly to your delivery address.

PAYMENT TERMS
Payment terms are strictly 28 days from the date of the invoice. As per ‘The Late Payment of Commercial Debts (Interest) Act 1998’, all overdue accounts will be charged at a rate of 8% above the base rate from the day that the account became due for payment.

8. COOKIES AND THE WAY WE USE THEM

In common with other websites, we use "cookies". Cookies are small text files which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website.

You can turn cookies off or set up your computer so that it rejects cookies, (you will find instructions on how to do this at www.allaboutcookies.org) but in doing so, in common with other online shopping facilities, you will be unable to use the shopping facility on this site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes and then the data is removed from the system. We use Post-Click Tracking tags to track customer activity following a marketing email linking to specialistcrafts.co.uk.

The cookies will allow us to send targeted and relevant marketing emails to those customers opted in. The data collected will only contain email address, transaction quantity and transaction amount. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Please note: We do not use cookies to store any of your personal or financial information on your computer.